As we head into the holiday season, I thought it was time to send out some reminders… Some of my clients got this as an email, but in case you didn’t (or you’re not a client):

(1) Masks are not required in the lobby, but they are still required in my studio at all times. My studio has no outside ventilation & is only 100 sq ft. That is just too close and I’d rather be safe than sorry. Please make sure you are wearing a proper mask (not a face shield, not a handkerchief, not a mesh mask, etc), over your mouth & nose, for your whole visit. If you don’t want to wear one, please cancel your appointments.

(2) I only accept cash & credit/debit card. I do not take Venmo, CashApp, PayPal, Zelle, etc. If you bring cash, bring *exact change*. I usually do not keep cash at the salon.

(3) I am scent-sensitive. I ask that you pay close attention to your smells – perfume/cologne, smoke, body odor, your breath, etc. – and come in as unscented as possible. A clean smell is best! I use citrus scented items in the studio, as those scents don’t bother me.

(4) Schedulicity sends reminders at 48hrs (email) & 24hrs (text) prior to your appointment. It is not my responsibility to remind you of your appointment. If you actually need additional reminders, please set one in your phone or write it down. If you no show, or cancel with less than 24 hours notice, you will be charged the full price of your scheduled appointment (medical exceptions, within reason). Payment is due *immediately*, and failure to do so may result in cancellation of all future appointments, a required prepayment, &/or not allowing you to book in the future.

(5) You can make or cancel your own appointments, if you wish (Schedulicity does not currently offer you “reschedule” for some reason, so you only have “schedule” or “cancel” options). If you don’t already have the ability to do so, and you’d like to, message me!

(6) Please text me when you arrive, & wait for me to come to the door. For the safety of all our service providers, our front door remains locked at all times. Please remain in your car, or (if they’re set out) you are welcome to wait in one of the chairs next to our front door until I let you in to the salon.

(7) You must be on time! Most days, I’m usually scheduled back-to-back all day, with small breaks to stretch, use the restroom, and eat. THIS IS ESPECIALLY TRUE DURING THE HOLIDAYS. When you are early, you may be interfering with my lunch or another client. When you are late, you potentially run into the next client’s appointment, or leave me no room to eat. Your best bet is 5 minutes early! If you are more than 5 minutes late, I may need to shorten your service (& you will be charged for the full service scheduled). If you’re more than 10 minutes late, your appointment will be considered a “late cancel”, & charged accordingly.

(8) If you would like to upgrade your service (for example, you are scheduled for a Classic manicure, and you’d like a Dazzle Dry or Gel Polish manicure), please message me ahead to make sure I have the time to do so. I am more than willing to upgrade if there is time in my books.

(9) Please do not bring anyone with you, unless I’ve given you explicit permission. One parent with minor clients is of course ok (required).

(10) Please do not bring food or drinks into the salon. Sealed/lidded drinks are ok but please limit your use.

(11) Please leave all unnecessary personal items in your car. Unless absolutely necessary, your phone is OFF LIMITS during your appointment. Please make sure to set your phone to “silent” or “vibrate” during your visit, so as to not disturb the salon. Please use the coat hook for your purse, jacket, etc… NOT my pedicure chair.

(12) If you’re scheduled for nail art, please PM pics of what design you’d like AT LEAST two full days prior to your scheduled appt so I have time to pull items I’ll need before you come in. If you’re not scheduled for nail art, and you’d like to add it, message me as soon as possible to see if I have time in my books.

(13) If you’ve been in recent contact (10 days or less) with anyone diagnosed with COVID or have COVID (or COVID symptoms) yourself, you must cancel any appointments occurring within the next 10 days. It is my responsibility to protect myself, my other clients, my co-workers, and my family (especially my toddler grandson). While being vaccinated *reduces* our chances of being hospitalized &/or dying, it does not eliminate our chances of being infected, & potentially infecting others. I do not get paid sick days.

(14) If you are sick in any way, please cancel your appointment!! My policy is to waive my cancellation fee if you sick-cancel before your appointment. However, it must be *no less than two hours prior to appt*, and the morning of (for those who are scheduled in the afternoon). Sick cancellations made less than two hours prior/the morning, or if you show up to your appointment sick, you will be sent home, and charged full price.

(15) My current pricing includes gratuity. If you wish to show your gratitude for a job well done, you can leave a review, purchase nail care items & gift certificates from me, interact on my social media accounts, and refer others.

(16) You are welcome to message me any time/day, but I will not answer you outside of my “communication hours”, which are 8am-6pm, Monday-Saturday, no holidays. If you message outside of these, I will reply when my CHs resume.

(17) Please make sure you read the message at the bottom of all emails. I also post updates regularly on Facebook & Instagram.

(18) Please do not unsubscribe (turn off) the Marketing Messages from my business. I am a one-woman show, so I won’t inundate your inbox. I use Marketing for: communicating updates (hours, pricing, rules, etc), business/state policies, sending appointment reminders, etc.

(19) I do not offer free repairs (with the exception of VIP enhancement clients; one per appointment. Ask me how to become a VIP if you’re interested!). Also, removal of anything I apply is at no charge. Repairs & removals take time though, so make sure you’re scheduled for that.

(20) If you are scheduled for any pedicure service, DO NOT shave less than 24 hours before your appointment. And, please USE YOUR CUTICLE OIL (yes, toes too!).