(1) While Oregon’s indoor mask mandate was dropped, we are still requiring staff, clients, & visitors to wear them inside the main areas of the salon at all times. You are also *still required to wear it in my studio*. Please make sure you are wearing a proper mask (not a face shield, not a handkerchief, not a mesh mask, etc), over your mouth & nose, for your whole visit (requirements may vary inside each staff member’s individual rooms). If you don’t want to wear one, please don’t make an appointment. All staff are fully vaccinated including at least one booster.

(2) I accept cash and credit or debit card, *ONLY*. I do not take Venmo, CashApp, PayPal, Zelle, etc. If you choose to bring cash, please bring *exact change*. I usually do not keep cash at the salon, and some of you have come in recently asking for change… If you use a credit/debit card, please make sure you have enough money on the card to cover your appointment.

(3) I am scent-sensitive and my studio has no outside ventilation. I ask that you pay close attention to your smells – perfume/cologne, smoke, body odor, your breath, etc. – and come in as unscented as possible. A clean smell is best! I use citrus scented items in the studio, as those scents don’t bother me.

(4) The BOOKING FEE is required for all new clients. It is due immediately. It is a one-time, non-refundable, fee but it does go toward you cost of service. Your chosen slot is not guaranteed until that fee is paid. (No fee required if redeeming a Gift Certificate, if you’re a regular client in good standing of a fellow Nail Tech, or a friend of mine).

(5) Schedulicity is set to send appointment confirmations roughly 15 minutes after you schedule, and reminders at 48hrs (email) & 24hrs (text) prior to your appointment. Please note that it is not my responsibility to remind you of your appointment. If you actually *need* the reminder, please set one in your phone or write it down. If you no show, or cancel with less than 24 hours notice, you will be charged the full price of your scheduled appointment. Payment is due immediately, and failure to do so may result in cancellation of all future appointments, a required prepayment, &/or not allowing you to book in the future.

(6) Once you are an established client, you can make or cancel your own appointments, if you wish (Schedulicity does not currently allow “reschedule” for some reason). Ask me how to do this if you’re interested!

(7) Please text me when you arrive, & wait for me to come to the door. For the safety of all our service providers, our front door remains locked at all times. Please remain in your car, or (if they’re set out) you are welcome to wait in one of the chairs next to our front door until I let you in to the salon.

(8) You must be on time! Most days, I’m extremely busy, and usually scheduled back-to-back all day, with small breaks to stretch, use the restroom, and eat. When you are early, you may be interfering with my lunch. When you are late, you potentially run into the next client’s appointment. Your best bet is 5 minutes early! If you are more than 5 minutes late, I may need to shorten your service (you will be charged for the full service scheduled). If you’re more than 10 minutes late, your appointment will be considered a “late cancel”, & charged accordingly.

(9) Please do not bring anyone with you, unless I’ve given you explicit permission. One parent with minor clients is of course ok.

(10) Please do not bring food into the salon. Sealed/lidded drinks are ok but please limit your use.

(11) Please leave all unnecessary personal items in your car. Unless absolutely necessary, your phone must be OFF LIMITS during your appointment. Please make sure to set your phone to “silent” or “vibrate” during your visit, so as to not disturb the salon.

(12) If you want any nail art, it must be scheduled ahead. Please PM pics of what design you’d like *at least* two full days prior to your scheduled appt. That gives me time to pull items I will need before you come in. If nail art is not scheduled ahead, you probably won’t get it.

(13) If you’ve been in contact with anyone diagnosed with COVID or have COVID yourself, you must cancel any appointments occurring within the next 10 days. It is my responsibility to protect myself, my other clients, my co-workers, and my family (especially my grandson). We all know that because we’re vaccinated, our chances of being hospitalized &/or dying are reduced. But, it does not eliminate our chances of being infected, & potentially infecting others.

(14) If you are sick in any way, please cancel your appointment!! My policy is to waive my cancellation fee if you sick-cancel before your appointment. However, it must be *no less than two hours prior to appt*, and the morning of (for those who are scheduled in the afternoon). Sick cancellations made less than two hours prior/the morning, or if you show up to your appointment sick, you will be sent home, and charged full price.

(15) My current pricing includes gratuity. If you wish to show your gratitude for a job well done, consider leaving a review, purchase nail care items & gift certificates from me, interact on my social media accounts, and refer your family & friends.

(16) You are welcome to message me any time/day, but I will not answer you outside of my “communication hours”, which is 8am-6pm, Monday-Saturday. I also won’t answer you on any major holiday. If you message outside of these, I will reply when my CHs resume.

(17) Please make sure you read the message at the bottom of all confirmation & reminder emails. I also update regularly on Facebook, so please check there too.

(18) Please do not unsubscribe (turn off) the Marketing Messages from my business. I am a one-woman show, so I won’t inundate your inbox. I use Marketing for: communicating updates (hours, pricing, rules, etc), business/state policies, sending appointment reminders, etc.

(19) I do not offer free repairs, with two exceptions – all *new enhancement* clients get up to two repairs at no charge at their second appointment with me, and VIP Rebalance clients have that cost worked in (one per appt). Also, removal of anything I apply is at no charge. Repairs & removals take time, though, so you need to make sure you’re scheduled for that.

(20) Finally, a reminder that I am only human. Sometimes things happen. I do my best to keep you informed when needed; I ask the same of you.