**PLEASE READ**
In case you didn’t get the email I sent out this morning, here are some bits of important information you NEED to know!
I am now available every other Tuesday 8a-5p! Starting May 9th, I have a standing, two week, 8am spot for a new client. Other spots are available, as well! If you’re interested in making an appointment (or many), or just have questions, please message me through FB or the “Contact Me” button here. That said, here are some reminders!!
(1) Masks are still required in my studio at all times, & will continue to be so until I decide otherwise. My personal situations have not changed. My studio has no outside ventilation & is only 100 sq ft. That is just too close and I’d rather be safe than sorry. Please make sure you’re wearing a proper mask (I have disposables, if needed), over your mouth & nose, for your whole visit. If you no longer wish to wear one, please let me know so I can cancel your appointments.
(2) I only accept cash & credit/debit card. I do not take Venmo, CashApp, PayPal, Zelle, etc. If you bring cash, please bring *exact change*. I usually do not keep cash at the salon.
(3) I am scent-sensitive. I ask that you pay close attention to your smells – perfume/cologne, smoke, body odor, etc. – and come in as unscented as possible. A clean smell is best! I use citrus scented items in the studio, as those scents don’t bother me.
(4) Schedulicity sends reminders 48hrs (email) & 24hrs (text) prior to your appointment. If you need additional reminders, please set one in your phone or write it down. You’re also welcome to text me to ask. If you no show, or cancel with less than 24 hours notice, you will be charged the full price of your scheduled appointment (medical exceptions, within reason). Payment is due *immediately*, and failure to do so may result in cancellation of all future appointments, a required prepayment, &/or not allowing you to book in the future.
(5) You can make or cancel your own appointments, if you wish (Schedulicity does not currently offer you “reschedule” for some reason). I have set it to allow up to 24 weeks (that’s almost 6 months out). If you don’t already have the ability to do so, and you’d like to, message me! As always, I can do it for you (and go out as far as we wish).
(6) Please text me when you arrive, & wait for me to come to the door. For the safety of all our service providers, our front door remains locked at all times. Please remain in your car, or (if they’re set out) you are welcome to wait in one of the chairs next to our front door until I let you in to the salon.
(7) Please be on time! Most days, I’m extremely busy, and usually scheduled back-to-back all day, with small breaks to stretch, use the restroom, and eat. When you are early, you may be interfering with my lunch or another client. When you are late, you potentially run into the next client’s appointment, or leave me no room to eat. Your best bet is 5 minutes early! If you are more than 5 minutes late, I may need to shorten your service (& you will be charged for the full service scheduled). If you’re more than 10 minutes late, your appointment will be considered a “late cancel”, & charged accordingly.
(8) If you would like to upgrade your service (for example, you are scheduled for a Classic manicure, and you’d like a Dazzle Dry or Gel Polish manicure), please message me ahead to make sure I have the time to do so. I am more than willing to upgrade if there is time in my books.
(9) Please do not bring anyone with you, unless I’ve given you explicit permission. One parent with minor clients is of course ok (required).
(10) Please do not bring food or drinks into the salon. Sealed/lidded drinks are ok but please limit your use.
(11) Please leave all unnecessary personal items in your car. Unless absolutely necessary, your phone is OFF LIMITS during your appointment (this is becoming more of an issue again). Please make sure to set your phone to “silent” or “vibrate” during your visit, and set it in my desktop organizer so as to not disturb the salon. I even have a charging station if you need it (bring your own USB cord).
(12) If you’re scheduled for nail art, please PM pics of what design you’d like AT LEAST two full days prior to your scheduled appt so I have time to pull items I’ll need before you come in. If you’re not scheduled for nail art, and you’d like to add it, message me as soon as possible to see if I have time in my books.
(13) If you’ve been in recent contact (10 days or less) with anyone diagnosed with COVID (or have COVID or COVID symptoms yourself), please cancel any appointments occurring within the next 5 days. It is my responsibility to protect myself, my other clients, my co-workers, and my family (especially my toddler grandson). Remember, I don’t get sick pay…
14) If you are sick in any way, please cancel your appointment!! My cancellation fee is waived if you sick-cancel *no less than two hours prior to appt*, and the morning of (for those who are scheduled in the afternoon). Sick cancellations made less than two hours prior/the morning, or if you show up to your appointment sick, you will be sent home, and charged full price.
(15) My current pricing includes gratuity. If you wish to show your gratitude for a job well done, please leave a review, purchase nail care items & gift certificates from me, interact on my social media accounts, and refer others.
(16) You are welcome to message me any time/day, but I will not answer you outside of my “communication hours”, which are 8am-6pm, Monday-Saturday, no holidays. If you message outside of these, I will reply when my CHs resume.
(17) Please make sure you read the message at the bottom of all emails. I also post updates regularly on Facebook & Instagram.
(18) Please do not unsubscribe (turn off) the Marketing Messages from my business. I am a one-woman show, so I won’t inundate your inbox. I use Marketing for: communicating updates (hours, pricing, rules, etc), business/state policies, sending appointment reminders, etc.
(19) I do not offer free repairs (with the exception of VIP enhancement clients; one per appointment. Ask me how to become a VIP if you’re interested!) Also, removal of anything I apply is at no charge. Repairs & removals take time though, so make sure you schedule that.
(20) If you are scheduled for any pedicure service, DO NOT shave less than 24 hours before your appointment.
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